Legal

Privacy Policy

Effective Date: 1 January 2026  ·  Last Updated: May 2026

Novogen Technologies LLC ("Novogen", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

1.1 Information You Provide

  • Contact details (name, email address, phone number, company name) submitted via contact or enquiry forms.
  • Business information shared during sales conversations or service onboarding.
  • Communications you send to us by email or through our website.

1.2 Information Collected Automatically

  • IP address, browser type, operating system, and referring URLs.
  • Pages visited, time spent on pages, and click-through patterns (via cookies and similar technologies).
  • Device identifiers and connection information.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and deliver the services you request.
  • Process transactions and manage your account.
  • Send service-related communications, updates, and invoices.
  • Send marketing communications where you have given consent or where permitted by law.
  • Improve our website, services, and internal operations.
  • Comply with legal obligations and enforce our agreements.
  • Detect and prevent fraud, abuse, or security threats.

3. Legal Basis for Processing (GDPR / UAE PDPL)

Where applicable, we process personal data under the following legal bases:

  • Contractual necessity — to fulfil a contract or take pre-contractual steps.
  • Legitimate interests — for business analytics, security, and fraud prevention.
  • Consent — for marketing communications and non-essential cookies.
  • Legal obligation — to comply with applicable laws and regulations.

4. Sharing of Information

We do not sell your personal data. We may share it with:

  • Service providers who assist us in operating our website or delivering services (e.g., cloud hosting, CRM, analytics platforms), bound by data processing agreements.
  • Technology partners (such as AWS, Microsoft Azure, Google Cloud) for service delivery purposes.
  • Legal authorities when required by law, court order, or to protect our rights.
  • Business successors in the event of a merger, acquisition, or asset sale.

5. International Data Transfers

Novogen Technologies LLC is headquartered in the United Arab Emirates. We may transfer and process your data in other countries where our service providers operate. Where such transfers occur, we apply appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact enquiry data is generally retained for up to 3 years unless a business relationship is established, in which case it is retained for the duration of that relationship plus any applicable statutory period.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Request erasure of your data ("right to be forgotten").
  • Object to or restrict processing.
  • Data portability (where technically feasible).
  • Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@novogentek.com.

8. Cookies

We use cookies and similar tracking technologies. For full details, please see our Cookie Policy.

9. Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website or by email. Continued use of our services after such notice constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or to exercise your data rights, please contact:

Novogen Technologies LLC
United Arab Emirates
Email: privacy@novogentek.com
General: info@novogentek.com